| Other services |
|
|
|
|
| Extra bed (up to 12 years) |
|
from 18€ to 20€
|
| Breakfast buffet Continental/Ham/Cheese to the restaurant |
|
12€ |
| Breakfast to the restaurant Child up to 12 years old |
|
8€ |
| Breakfast to the restaurant Child less than 5 years |
|
free |
| Half board adult/day (including 1 breakfast + 1 meal) |
|
|
| Small dog on reservation only |
|
9€ |
| Garage with video |
|
12€ |
| Wifi |
|
free |
Reduction for cure or long stay (minimum 3 weeks)
|
|
10% |
Visitor's tax : 0.72€/person/night
Terms and conditions of sale
A (1). Terms of cancelation
Free cancellation up to 3 working days before arrival*. 50% of the total amount for a cancellation of the 3rd working day on the 2nd working day preceding the arrival. Billing of the total amount of reservation for cancellation the same day and on no-show. In order to protect us from no-shows, only the bank card number is required. No prepayment required, pay on site.
*Except if the stay includes a French day off, French school holidays and the 1st weekend in August (Canigou race); Free cancellation up to 7 days before arrival.
A (2). Reservations
1. Customers confirm that they are aware of the nature, purpose and reservation methods of the services available on the Website or have requested and obtained the necessary and/or supplementary information needed to make the reservation in full knowledge of the facts.
2. All reservations made via the Website or phone imply consultation and full and unreserved acceptance of these terms and conditions and the conditions of sale for the rate reserved.
3. Customers agree to these terms and conditions and the conditions of sale for the rate reserved at the time of reservation; no reservation is possible without this agreement.
4. Customers have the option of saving and editing these terms and conditions by using the standard functions on their browser or computer.
5. Customers are solely responsible for their choice of services and the suitability of those services for their needs. L’Hotel Princess cannot be held responsible in this respect.
6. The reservation is deemed to have been accepted by the customer at the end of the reservation process.
B. Hotel stay
1. In application of the regulations in certain countries, customers may be asked on arrival at the hotel to fill out a police registration card. For this purpose, customers will be asked to provide identification so that a check can be made to decide if they need to complete the registration card or not.
2. For reasons of hygiene, pets are not allowed in rooms.
3. Unless expressly stated otherwise, rooms are available from 4 o’clock in the afternoon and customers must vacate their room before 11 o’clock in the morning on the final day of the reservation. Failing this, an additional night will be charged.
4. Customers agree and undertake to use their room responsibly. Therefore, any conduct contrary to accepted standards of behavior and public order will result in the hotelier asking the customer to leave the hotel with no compensation and/or refund if a payment has already been made. If no payment has been made, the customer will have to pay the price of nights already stayed and damage property before leaving the hotel.
5. Princess Hotel Restaurant have Internal Regulations for customers. Customers accept and undertake to respect these regulations. In the event that a customer fails to respect one of the provisions of the Internal Regulations, the hotelier will be obliged to ask the customer to leave the hotel with no compensation and/or refund if a payment has already been made.
6. Our hotel offer WIFI (free) access that allows customers to connect to the Internet. Customers undertake to ensure that computing resources made available to them by the hotel are not used in any way for reproduction, representation, provision or communication to the public of works or objects protected by copyright or a related right, such as texts, images, photographs, musical works, audiovisual works, software or video games, without the authorization of the copyright holder provided for in Books I and II of the French Intellectual Property Code when this authorization is required. Customers who do not comply with the above obligations risk being found guilty of infringement of copyright (Article L. 335-3 of the French Intellectual Property Code), punishable by a fine of EUR 300,000 and three years' imprisonment. Customers are also required to comply with the security policy of the hotel's Internet service provider, and with the rules for the use of security resources whose purpose is to prevent the illicit use of computing resources, and to refrain from any act that might undermine the effectiveness of these resources.
C-1. Cancelation or modification by the customer during the covid-19 health crisis
Refer to paragraph A-1.
C-2. Cancelation or modification by the customer
1. Customers are reminded that, in accordance with Article L. 121-21-8 12 of the French Consumer Code, they have no right of withdrawal provided for by Article L. 121-21 of the French Consumer Code.
2. Sums paid in advance as a deposit cannot be refunded.
3. When permitted by the conditions of sale for the rate reserved:
- Changes to reservations have to do directly with the hotel, whose telephone numbers and email are stated on the web site. Any cancellation by phone must be confirmed by email to be taken into account.
4. If the stay is terminated early, the full agreed price will be paid. In the case of reservation with prepayment, no refund will be made for this reason.
D. Customer service
For complaints relating to hotel reservations, Customer Service is at your disposal.
Please use our Support space contact or mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
The postal address is: Hotel Princess Rue des Lavandières 66820 VERNET-LES-BAINS – France
The phone is : 00 33 (4) 68 05 56 22
E. Responsibility
1. Photographs displayed on the Website and are not contractual. Although every effort is made to ensure that photographs, graphic images and text used to illustrate hotel provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of changes to furniture or possible renovations.
2. Princess Hotel cannot be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in cases of force majeure, actions of third parties, and actions of customers, in particular the non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized prepayment by the card holder's bank.
3. Hyperlinks may link to sites other than Website Princess Hotel, accepts no responsibility for the content of these websites or the services offered on them.
4. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for any reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action brought against the customer.
F. Payment
1. Customers provide their bank details as a guarantee of the reservation, using a credit card (Visa, MasterCard)
2. Tourist tax, specified on the rates page, must be paid directly to the hotel.
3. In the event of a no-show (reservation not canceled - customer fails to arrive) when a reservation has been guaranteed by credit card, the hotel will debit a compensatory flat rate, equivalent to the amount of the first night, from the customer's credit card that was given to guarantee the reservation and 90% nights reserved unless indicated otherwise in the conditions of sale for the rate reserved.
4. Prices are inclusive of VAT applicable on the day of reservation and any change to the applicable VAT rate will be automatically reflected in the prices shown on the date of billing.
